Terms & Conditions

Last Updated: 03 October 2026

Welcome to AV Certifications.

These Terms & Conditions govern your use of the AV Certifications website and your engagement with our certification, registration, consultancy, compliance, digital, and related professional services.

AV Certifications provides professional assistance relating to services including ISO certification, Trademark registration, FSSAI registration, NGO registration, Company registration, and digital services, among other business-support services.

By accessing our website, submitting an enquiry, requesting a quotation, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.


1. Nature of Our Services

AV Certifications provides consultancy, documentation, application-support, registration, certification, compliance, and related professional services.

Our service categories may include:

Certification Services

  • ISO 9001

  • ISO 14001

  • ISO 22000

  • ISO 27001

  • ISO 45001

  • ISO 50001

  • ISO 15189

  • ISO 13485

  • ISO 20000-1

  • ISO 31000

  • CE Marking

  • GMP

  • WHO GMP

  • HACCP

  • HALAL

  • KOSHER

  • GLP

  • GHP

  • FSSC

  • Organic certification

  • Other certification-related services

The exact standards and services available may change depending on the requirements of the relevant certification body.

Registration and Compliance Services

Services may include:

  • Trademark registration

  • FSSAI registration and licensing

  • Company registration

  • LLP registration

  • Partnership registration

  • OPC registration

  • Private Limited Company registration

  • Public Limited Company registration

  • NGO registration

  • Section 8 Company

  • Trust registration

  • Society registration

  • Nidhi Company

  • Other business registrations and compliance services

Digital Services

Our digital services may include:

  • Website designing

  • E-commerce website development

  • Professional website development

  • Blogging websites

  • Digital marketing

  • Social media marketing

  • SEO

  • YouTube SEO

  • Facebook and Instagram advertising

  • Google Ads

  • Google Business Profile services

  • Graphic designing

  • Branding-related services

The actual scope of services will be determined by the applicable quotation, proposal, invoice, work order, or service agreement.


2. Website Usage

You may use the website for lawful purposes, including:

  • Understanding our services

  • Requesting information

  • Submitting enquiries

  • Requesting quotations

  • Contacting our team

  • Applying for available career opportunities

You must not:

  • Attempt unauthorized access to our website or systems

  • Introduce malware or harmful code

  • Misuse our enquiry forms

  • Submit fraudulent information

  • Impersonate another individual or organization

  • Interfere with website operations

  • Copy or reproduce website content without authorization

  • Use our website for unlawful purposes


3. Enquiries and Quotations

Submitting an enquiry does not automatically create a contractual relationship.

Any information, pricing, timelines, or service descriptions provided during an initial enquiry may be indicative until confirmed through a formal quotation or agreement.

A service engagement becomes binding when the applicable commercial terms have been accepted and the required formalities have been completed.


4. Service Scope

The exact scope of services will depend upon the selected service and applicable agreement.

Depending on the service, our responsibilities may include:

  • Initial consultation

  • Requirement assessment

  • Documentation assistance

  • Application preparation

  • Application submission support

  • Coordination

  • Follow-up assistance

  • Certification or registration support

  • Compliance guidance

  • Digital implementation

Services provided by government authorities, independent certification bodies, registrars, or other third parties remain subject to their respective procedures and requirements.


5. Certification Services

AV Certifications assists organizations with certification-related processes.

However, the final decision to issue, renew, suspend, reject, or maintain a certification may rest with the relevant independent certification body or authority.

AV Certifications does not guarantee that an organization will receive a particular certification unless such outcome is expressly and lawfully guaranteed under a written agreement.

The customer remains responsible for ensuring that the information and documentation provided to us is accurate and complete.


6. Government and Regulatory Registrations

For registrations such as FSSAI, Trademark, Company Registration, NGO Registration, and other regulatory processes, applications may be subject to examination and approval by the relevant authority.

Approval decisions, objections, processing times, additional documentation requirements, and regulatory outcomes may be outside our direct control.

We will provide assistance according to the scope of services agreed with the customer.


7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information

  • Providing genuine documents

  • Providing required documentation within agreed timelines

  • Responding to queries when required

  • Providing correct contact information

  • Completing required declarations

  • Cooperating with applicable authorities

  • Making payments within agreed timelines

  • Informing us about changes relevant to the application

AV Certifications shall not be responsible for delays or adverse outcomes caused by inaccurate, incomplete, misleading, or late information provided by the customer.


8. Third-Party Authorities

Many certification and registration services depend upon independent organizations, government departments, regulatory authorities, registrars, certification bodies, or other third parties.

AV Certifications cannot control:

  • Their processing times

  • Their decisions

  • Their fees

  • Their technical requirements

  • Their documentation requirements

  • Their inspection or audit schedules

  • Their approval or rejection decisions

  • Changes in applicable regulations

Where applicable, customers acknowledge that such third-party decisions are outside AV Certifications’ direct control.


9. Timelines

Any timeline communicated by AV Certifications is an estimate unless a specific timeline has been expressly agreed in writing.

Processing may be affected by:

  • Government processing

  • Certification-body procedures

  • Document deficiencies

  • Customer delays

  • Additional requirements

  • Audits

  • Inspections

  • Regulatory changes

  • Third-party processing

  • Technical issues

Accordingly, no estimated timeline should be interpreted as an unconditional guarantee.


10. Fees and Payments

Fees for services will be communicated through the applicable quotation, invoice, proposal, or other commercial communication.

Customers are responsible for making payments according to the agreed payment schedule.

Applicable government fees, certification-body fees, statutory charges, taxes, third-party fees, or other expenses may be separate where specified.

Failure to make required payments may result in suspension or delay of services.


11. Refunds and Cancellation

Cancellation and refund eligibility will depend on:

  • The service selected

  • Stage of work completed

  • Documentation already prepared

  • Applications already submitted

  • Third-party charges incurred

  • Government or certification-body fees

  • Terms stated in the applicable quotation or agreement

Where third-party fees have already been paid or services have already been performed, such amounts may not be refundable to the extent permitted by applicable law and the agreed commercial terms.

Any specific refund or cancellation policy communicated in writing for a particular service shall apply to that engagement.


12. Documents and Information

Customers must provide genuine, accurate, and legally obtained documents.

AV Certifications may refuse to process information that appears:

  • Fraudulent

  • Misleading

  • Altered

  • Incomplete

  • Legally questionable

  • Inconsistent with the information provided

The customer remains responsible for the authenticity and legality of documents submitted on their behalf.


13. Confidentiality

AV Certifications understands that customers may provide confidential business information and documents.

We will use such information for legitimate purposes related to the requested service.

Information may be disclosed to authorized authorities, certification bodies, professional advisors, service partners, or other relevant parties where reasonably required to complete the agreed service or where legally required.


14. Intellectual Property

All original content appearing on the AV Certifications website may be protected by intellectual-property laws.

This includes:

  • Logo

  • Brand identity

  • Website design

  • Text

  • Graphics

  • Images

  • Videos

  • Service descriptions

  • Marketing materials

  • Original documents and materials

You may not reproduce, modify, distribute, publish, or commercially exploit such material without appropriate authorization, except where permitted by applicable law.


15. Digital Services

Where AV Certifications provides digital services such as website development, SEO, social-media marketing, digital advertising, Google Business Profile services, or related services, the specific deliverables will be determined by the applicable quotation or service agreement.

Digital performance may depend on third-party platforms, algorithms, search engines, advertising platforms, hosting providers, and other external systems.

Therefore, unless expressly guaranteed in writing, we do not guarantee:

  • Specific search rankings

  • Specific advertising results

  • Specific number of leads

  • Specific website traffic

  • Specific sales

  • Specific social-media growth

  • Specific platform approvals


16. Third-Party Platforms

Our services may involve third-party platforms, including government portals, certification portals, Google, Meta, social-media platforms, hosting providers, payment systems, or other online services.

Changes, outages, policy updates, account restrictions, technical issues, or decisions by such platforms may affect service delivery.

AV Certifications is not responsible for circumstances caused solely by third-party platforms beyond our reasonable control.


17. No Unlawful Guarantee

AV Certifications will not knowingly represent that a certification, registration, government approval, license, or regulatory outcome is guaranteed where the final decision rests with an independent authority.

Customers should understand that our role may involve consultancy, preparation, documentation, coordination, or application support, depending on the selected service.


18. Limitation of Liability

To the extent permitted by applicable law, AV Certifications shall not be liable for losses caused by circumstances beyond our reasonable control, including:

  • Government decisions

  • Certification-body decisions

  • Regulatory changes

  • Third-party platform failures

  • Customer-provided inaccuracies

  • Delayed documentation

  • Government processing delays

  • Technical failures

  • Internet outages

  • Cybersecurity incidents beyond reasonable controls

  • Force majeure events

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.


19. Force Majeure

AV Certifications shall not be responsible for delays or inability to perform caused by circumstances beyond reasonable control, including:

  • Natural disasters

  • Fire

  • Flood

  • War

  • Government restrictions

  • Strikes

  • Internet or infrastructure failures

  • Regulatory changes

  • Epidemics or pandemics

  • Third-party service disruptions

  • Other unforeseen circumstances

We will make reasonable efforts to resume affected services when practicable.


20. Testimonials and Reviews

Customers may voluntarily provide reviews, testimonials, feedback, photographs, or other promotional material.

Where appropriate and subject to applicable permissions, AV Certifications may use such material for business or marketing purposes.

A testimonial represents the experience of the individual who provided it and does not necessarily guarantee similar results for every customer.


21. Website Information

We make reasonable efforts to keep website information accurate and updated.

However, information relating to:

  • Government rules

  • Certification standards

  • Registration procedures

  • Fees

  • Timelines

  • Regulatory requirements

  • Third-party processes

may change.

Accordingly, website content should be considered general informational material unless expressly stated otherwise.


22. Privacy

Your personal and business information is handled in accordance with our Privacy Policy.

By using our website or submitting information to AV Certifications, you acknowledge that you have reviewed the applicable Privacy Policy.


23. Grievance and Customer Support

AV Certifications aims to address customer concerns professionally.

For complaints or service-related concerns, customers may contact:

AV Certifications
Shiva Arcade Building, Flat No. 302, 3rd Floor,
Infront of Income Tax Office, City Center,
Gwalior, Madhya Pradesh – 474001, India

Phone: 0751-4073377
Mobile: +91 7898390050 / +91 7067310050
Email: support@avcert.in
Alternate Email: avcertifications@gmail.com

Customers should provide relevant details, documents, application information, and communication history where necessary to help us investigate the matter.


24. Changes to These Terms

AV Certifications may update these Terms & Conditions from time to time to reflect changes in:

  • Services

  • Business practices

  • Technology

  • Regulatory requirements

  • Applicable laws

  • Third-party processes

The revised version will be published on this page with an updated “Last Updated” date.


25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law and any specific dispute-resolution mechanism agreed between the parties, disputes arising from these Terms or the services provided by AV Certifications shall be subject to the jurisdiction of the competent courts having jurisdiction over Gwalior, Madhya Pradesh.


26. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by applicable law.


27. Entire Agreement

For a specific service engagement, the applicable quotation, invoice, proposal, work order, service agreement, or other written document may contain additional terms.

Where a conflict exists between these website Terms & Conditions and a specific written service agreement, the specific agreement shall govern that particular engagement to the extent permitted by law.


28. Contact Us

For questions regarding these Terms & Conditions or our services, please contact:

AV Certifications

Office Address:
Shiva Arcade Building, Flat No. 302, 3rd Floor,
Infront of Income Tax Office, City Center,
Gwalior, Madhya Pradesh – 474001, India

Phone: 0751-4073377
Mobile: +91 7898390050 / +91 7067310050
Email: support@avcert.in
Alternate Email: avcertifications@gmail.com
Website: https://www.avcert.in/


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